Return & Refund Policy

What You Can Return

• Damaged in transit. The box or the container arrived broken, leaking or crushed.
• Wrong product. What arrived is not what you ordered.
• Missing items. Part of your order did not reach you.
• Sealed and unused product. Any unopened pack in its original packaging, returned within 7 calendar days of delivery, with seal, label and batch number intact.
• Product that fails verification. If an opened product turns out to be defective, mislabelled or different from what the label states, we test it against the batch record. Where the check confirms the problem, we refund or replace in full — opened or not.

Damaged, Wrong or Missing Items

Tell us within 48 hours of delivery. Send photographs of the outer box, the shipping label, the product and the batch number.

For missing items, we also need an unboxing video. It has to show the sealed package with the label visible and run without a cut until everything is unpacked. Where an item is claimed missing, that video is the only evidence that can settle it, so a claim without one cannot be processed.

Worth doing anyway: record a few seconds whenever you open a delivery. It makes any claim immediate.

How to Raise a Return

Email support@katyayaniorganics.com or WhatsApp +91 7000528397, within the time limits above.

We reply within 24–48 hours and give you a decision within 3 working days of receiving your evidence, or the returned product where we ask for it back.

What to send us:

• Your order number
• The batch number printed on the pack
• Photographs of the box, shipping label, product and batch number
• An unboxing video, for missing-item claims only
• A short description of the problem

Who Pays Return Shipping

When the fault is ours — damaged, wrong or missing — we arrange and pay for the pickup. Do not spend your own money on courier charges.

For any other reason, return shipping is paid by the customer.

Cancelling Your Order

Cancel free of charge any time before your order is handed to the courier. Call or WhatsApp +91 7000528397, or email support@katyayaniorganics.com with your order number.

Prepaid amounts return to the original payment method within 5–7 working days.

After dispatch an order cannot be cancelled, but it may still be returnable under the sections above.

Documents We Need for a Refund

Prepaid orders: Nothing. The refund goes back to the card, UPI ID, wallet or account you paid from. No bank details, no ID.

Cash on delivery orders: We need account holder name, account number, IFSC, and a photo of a cancelled cheque or your passbook's first page. The account must be in the name of the person who placed the order.

Anything you send is used only to process that refund and is deleted within 90 days.

When Your Money Reaches You

Once a return is approved, the refund is credited within 5–7 working days. How long it then takes to appear depends on your bank.

You can take a replacement instead of a refund. Replacements ship within 3–5 working days of approval.

Where only part of an order comes back, we refund the value of those items plus any shipping charged on them.

Limits of Our Responsibility

We dispatch within 24 hours of an order being confirmed. Once a parcel is with the courier, delivery is in their hands, and Katyayani Organics Pvt. Ltd. is not responsible for delays caused by courier partners, weather or local disruption.

If a parcel has not moved for 7 days, contact us and we will trace it or resend it.

Nothing in this policy limits your rights under the Consumer Protection Act, 2019.

Changes to This Policy

Katyayani Organics Pvt. Ltd. may update this policy at any time. The version that applies to your order is the one published here on the date you ordered, shown by the last-updated date at the top.